Tidenna Terms of Service

Last Updated: July 13, 2026

These Terms of Service ("Terms") govern access to and use of the website located at tidenna.com (the "Site") and the purchase of any products offered for sale on the Site, operated by Tidenna ("Tidenna," "we," "us," or "our"). By accessing the Site or placing an order, you ("you" or "customer") agree to be bound by these Terms. If you do not agree to these Terms, you should not access the Site or use its services.

1. Eligibility

By using the Site, you represent that you are at least eighteen (18) years of age, or that you are accessing the Site under the supervision of a parent or legal guardian. You further represent that you have the legal capacity to enter into a binding agreement.

2. Products, Pricing, and Availability

All products displayed on the Site are subject to availability. We reserve the right to limit the quantities of any product we offer, to discontinue a product at any time, and to correct, change, or update information, pricing, or descriptions of products at any time without prior notice, including after an order has been submitted, in which case we will notify you before completing the transaction.

Prices for products are subject to change without notice. We make reasonable efforts to display product colors, dimensions, and details accurately, but we do not warrant that product descriptions, images, or other content on the Site are accurate, complete, reliable, current, or error-free.

3. Orders and Payment

By placing an order through the Site, you represent that you are authorized to use the payment method provided and that the information you supply is true, correct, and complete. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent or unauthorized activity. If an order is canceled after payment has been collected, we will issue a full refund to the original payment method.

4. Shipping

Tidenna offers free shipping on all products unless otherwise stated at checkout. Estimated delivery times are provided for convenience only and are not guaranteed. Tidenna is not responsible for delays caused by carriers, customs, weather, or other events outside our reasonable control. Risk of loss and title for products purchased from the Site pass to you upon delivery of the product to the carrier.

5. Returns and Refunds

Returns and refunds are governed by our Return Policy, which is incorporated into these Terms by reference and available at [tidenna.com/policies/refund-policy]. By placing an order, you agree to the terms of the Return Policy.

6. Intellectual Property

All content on the Site, including text, graphics, logos, images, and software, is the property of Tidenna or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on the Site without our prior written consent, except as necessary for personal, non-commercial use of the Site in the ordinary course of shopping.

7. User Conduct

You agree not to: (a) use the Site for any unlawful purpose or in violation of these Terms; (b) attempt to gain unauthorized access to the Site, its servers, or any connected network; (c) interfere with or disrupt the operation of the Site; (d) submit false or misleading information, including in connection with an order; or (e) use any automated system, including bots or scrapers, to access the Site without our prior written permission.

8. Third-Party Links

The Site may contain links to third-party websites or services that are not owned or controlled by Tidenna. We are not responsible for the content, privacy policies, or practices of any third-party websites. Your use of any third-party website is at your own risk and subject to that website's terms.

9. Disclaimer of Warranties

The Site and all products sold through it are provided "as is" and "as available," without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement, except where such disclaimers are prohibited by applicable law. We do not warrant that the Site will be uninterrupted, secure, or error-free.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Tidenna shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, arising out of or in connection with your use of the Site or any product purchased through it. In no event shall Tidenna's total liability to you for all claims arising from or related to the Site or your order exceed the amount you paid for the product giving rise to the claim.

11. Indemnification

You agree to indemnify and hold Tidenna harmless from any claims, damages, losses, liabilities, and expenses, including reasonable attorneys' fees, arising out of or related to your violation of these Terms or your misuse of the Site.

12. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Maryland, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the state and federal courts located in Maryland, and you consent to personal jurisdiction and venue in those courts.

13. Changes to These Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting the updated Terms on the Site, with the "Last Updated" date revised accordingly. Your continued use of the Site after any changes are posted constitutes your acceptance of the revised Terms.

14. Contact

Questions regarding these Terms may be directed to support@tidenna.com.